Refunds, failed payments, and billing issues

Refund policy

We follow a no refund policy, unless the product is proven to be faulty. In such cases, you must contact our customer support at help@effecto.app within 14 days upon purchase and must provide detailed information proving Company’s product fault (with visual proof attached).

Please note that personalized services are not eligible for refunds, as each is made specifically for the customer.

If you fail to meet the deadlines of our refund policy, we will be unable to offer a refund.

If you have purchased the services through the Apple App Store or Google Play for any questions and/or requests regarding the refunds and the payment you should contact the Apple App Store or Google Play Store users support.

Failed payments and billing issues

If you’re having trouble with a payment or notice a billing issue, here’s how to get it resolved based on your purchase source:

If you have purchased the subscription through our website, please contact Effecto customer support team for assistance.
If you have purchased a subscription through the Apple App Store or Google Play, please reach out to the platform’s support team directly.

NOTE: Any approved refund will be processed to the same payment method used for the original transaction.

If you need any help, just contact our customer support here.